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RULES & POLICIES

HOTEL
POLICIES

RECEPTION

CHECK-IN

Operating Hours 7:00 AM - 9:00 PM

2:00 PM - 9:00 PM

(For arrivals outside of these hours, please notify us in advance and additional charges may apply)

(Luggage storage is available 7:00 AM - 9:00 PM)

CHECK-OUT

7:00 AM - 11:00 AM

(There are additional fee for late check-out)

BREAKFAST

Available with extra charge according to the order.

Serving time can selected between 7:00 to 10:00.

Please place your breakfast order at least one day in advance.

QUIET HOURS

- Kindly keep noise levels low after 10:00 PM

- Loud noises, speakers, or any sound-producing devices that may cause disturbance to neighbors are strictly prohibited.

​- Quiet hours start at 10:00 PM, during which only indoor noise within the accommodation is permitted.

HOUSEKEEPING

Scheduled for the 3rd day of your stay or upon your request

If you do not require housekeeping, please hang the “Do Not Disturb” sign

PETS POLICY

Pets of all species are not allowed on the property.

SMOKING POLICY

Smoking is prohibited in all hotel rooms. Designated smoking area is available for guests who wish to smoke.  

(Violators will be fined THB 2,000)

- One parking space is provided per room. Any additional vehicles may need to be parked outside the hotel premises.

- The hotel assumes no responsibility for lost or damaged cars or contents. Please do not leave anything valuable in your car. 

PARKING POLICY

COOKING & BBQ POLICY

- Cooking is prohibited inside the rooms. Guests are welcome to bring outside food to enjoy or cook at the terrace.

- Kindly clean barbecue grills, cutlery, and cooking equipment after use. Otherwise, a cleaning service is available at

THB 500 per session.

- Dispose of food scraps or garbage in the designated bins provided by the accommodation.

VISITORS POLICY

Unregistered guests are not permitted in the guest rooms. Visitors are welcome to meet with guests in public areas during the hotel's operating hours (7:00 AM to 9:00 PM)

Violators will be fined THB 1000 per person.

BELONGINGS

Guests are advised to use the in-room safes.
The hotel is not responsible for any loss, theft, or damage to guests' personal belongings

HOTEL PROPERTY

Damage or loss will result in charges to cover the costs of repair or replacement

DEPOSIT POLICY

Guests are required to pay a deposit of THB 500 per room upon check-in to cover any potential incidental expenses or damages during their stay. This fee will be refunded upon check-out.

EXTRA BED POLICY

Extra beds are available for selected room types, with a maximum of one extra bed per room. Additional charges apply.

LAUNDRY POLICY

Laundry services are available to all guests for an additional fee. Please leave your laundry on the door handle or hand it to our staff before 10:00 AM. Your laundry will be returned to your room by 6:00 PM.

CANCELLATION/
NO SHOW POLICY

  • Reservations are non-refundable and cannot be canceled.

  • Change of booking date is allowed with a minimum notice of 30 days before the scheduled arrival (within 6 months from the initial booking date).

  • In cases where the revised booking date falls on a lower-priced day or if there's a request to shorten the duration of the stay, the accommodation reserves the right not to refund any price differences.

  • If the number of guests exceeds the booked amount, the hotel must be notified at least 1 day prior to arrival and must not exceed the maximum occupancy (if exceeded, the full deposit will be forfeited and stay will be denied).

  • In the event of power or water outages caused by natural disasters or external factors beyond the control of the accommodation, the accommodation shall not be held responsible for any liabilities as it is considered a force majeure circumstance.

POOL RULES

  • Opening hours: 07:00 AM -10:00 PM

  • Shower before entering the pool.

  • Food or drink is prohibited in the pool.  (In case of violation, the deposit will be forfeited)

  • Proper swimming attire must be worn at all time. (Jeans or any fabric that may cause color bleeding are strictly prohibited from being worn in the pool)

  • The pool is for residents and authorized guests only.

  • No yelling or other loud noises. 

  • No running, pushing, or rough play is allowed. 

  • Those with or reasonably suspected to have a communicable disease, or with mouth, nose, or ear discharges, are restricted from using the pool. 

  • Please maintain the cleanliness of the swimming pool. (A minimum charge of THB 2,000 will be applied if any debris is found)

  • All children must be accompanied by an adult. 

  • Use the pool at your own risk. Owners and management are not responsible for accidents or injuries. 

  • Management reserves the right to deny the use of the pool to anyone at any time.

ENTERTAINMENT
ROOM RULES

  • Opening hours 7:00 AM - 12:00 AM (Midnight)

  • After 10:00 PM, kindly keep noise levels low and no Karaoke.

  • Smoking & Cooking is not permitted.

  • Please maintain cleanliness after use (Do not leave food scraps overnight)

  • Activities such as frisbee, badminton, ball throwing, or any actions that may cause damage to hotel property  are prohibited.

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